That is certainly the case with a wedding I did at Genesys Banquet Center back in June.
Upon arrival, I noticed that the dance floor was completely surrounded by tables, none of them planned for my use. The second thing I noticed was the abundance of extra space in the room. The manager then instructed me to setup in front of one of the exits which is a fire code violation. This also meant that I would be nearly 25 feet from the dance floor and have to project sound directly through two of the tables placed in front of me. I asked nicely, if they would relocate the two tables so that they wouldn't be placed in front of me (PLENTY of room to do this by the way) and she stated "No".
(During Setup - You can see how much extra space is available)
I asked several more times to no avail. When guests began to arrive, I made sure to approach everyone trying to sit at those two tables and let them know about the hall's refusal to cooperate. I certainly didn't want to be the one to blame for blasting music right at them. This wasn't the couple's choice either, it's simply how they do things at this hall.
As you can see from the picture above, lighting doesn't look as good from a distance either. It was a challenge to get people to dance the whole night. The speakers were too far from the dance floor, the lighting wasn't up to my standards and I was placed too far away to have any interaction with the guests.
To make matters worse, one of the staff members came up to me and said that the DJ in the next room over had walked out on their party! She asked me if I knew anyone that could come up and finish the night off for them, but being 8 PM and nearly an hour from home, I couldn't help them.
So just as we're doing their first dance, the overhead speakers come on and start blasting rap with foul language. They apparently decided to plug in an ipod to the speakers, but didn't bother turning off the speakers in our room. This completely ruined their first dance and we had to stop and I had to hunt down someone from the staff to fix the issue. This took nearly 10 minutes!
In addition to all these issues, the food was sub-par and the service was just as bad.
I wouldn't recommend Genesys Banquet Center to anyone. You could do better without trying in your own home. Their refusal to accommodate a simple request when there was no reason not to, the fact that they willing violate fire code, destroying a couple's first dance, poor service and lack luster food is enough to steer clear of this place.
I felt bad for the couple and even with all the chaos, they still thanked me and tipped me at the end of the night. I'm glad they realized that I did the best I could with the circumstances.
On the bright side, they had a beautiful ceremony on a picture perfect day.
Not every wedding day goes according to plan, but I promise that I will ALWAYS do everything in my power and more to make it the best day possible. I believe the customer comes first and I'll help you with your planning and offer suggestions to eliminate issues like this.